Privacy policy

Thank you for your interest in our website, the Theraline company and our products.
The protection of your personal data during collection, processing and use is important to us. Your data will be protected within the framework of the legal regulations (EU DSGVO). Below you will find information about which data is collected during your visit to the homepage, in which ways and how it is used: Collection of personal data:
In the course of an order placed with us in the shop and/or creation of a customer account, we collect the following personal data:

  • Name
  • First name
  • Address (street, number, postcode, town)
  • E-mail address
  • Telephone number
  • Password
  • The permissibility of this processing is based on Art. 6 (1) a), b) DSGVO.

Collection of general data (server log files):

Each time our websites are accessed, they collect a series of general data which are stored in the server log files. This data can be: Date and time of the page visit

IP address
Operating system used
Information about the type of browser used

The anonymous data of the server log files are stored separately from the personal data and are only used for the optimisation and statistical evaluation of our page content.
The permissibility of this processing is based on Art. 6 para. 1 f) DSGVO.

Data transmission via contact form or e-mail:

If a person contacts us electronically by e-mail or via the contact form, the personal data transmitted (e.g. name and e-mail address) will be stored for the purpose of processing.
The permissibility of this processing is based on Art. 6 para. 1 a) DSGVO.

Use / utilisation of personal data

We use your personal data for the following purposes:

Creation and management of your personal customer account
Processing your orders
Contacting you in case of queries / uncertainties regarding your order
Answering your contact (by e-mail or contact form)
Sending Theraline-related product surveys
Advertising measures

Your personal data will only be passed on to third parties if this is necessary for the purpose of processing the contract (e.g. to service providers commissioned by you to process payments).

Duration of the storage of personal data

The relevant statutory retention period is decisive for this. Insofar as retention periods under commercial and tax law must be observed, the storage period for certain data can be up to 10 years. After expiry of this period, the corresponding data is routinely deleted if it is no longer required for the fulfilment of the contract.

Rights of the user

You have the right to obtain information about your stored personal data, its origin, recipients and the purpose of data processing at any time. Similarly, you have the right to correct, object to, restrict, transfer or delete this data, provided that there is no legal necessity to the contrary. The right of objection includes in particular the possibility to object to the processing of your own data for advertising purposes. If you have any questions on the subject of data protection at Theraline or if you wish to obtain information about the data stored about you, please contact:


Our website uses cookies. These are small text files which are stored by your web browser on your end device (smartphone, tablet, PC, etc.) and contain pseudonymised data. The use of cookies increases the user-friendliness and security of the websites. The setting of cookies can be prevented at any time by setting options in your browser and cookies that have already been set can be deleted separately. If the setting of cookies is deactivated by the user, it is possible that not all functions of the website can be used to their full extent.

The permissibility of this processing is based on Art. 6 (1) f) DSGVO (legitimate interest). Our legitimate interest lies in the optimised presentation of our website.

Use of social media plug-ins

This website uses Facebook social plugins in the form of the Facebook logo. The plugin establishes a direct connection between your browser and the Facebook servers. Your visit to our site may therefore be tracked by Facebook if you have a Facebook account or have already visited a site with Facebook social plug-ins.
You can find an overview of possible Facebook plug-ins here:
We have no influence on the content, scope and use of the data that the plug-in sends to the servers of Facebook Inc. (1 Hacker Way, Menlo Park, CA 94025, USA).
You can find out more about Facebook’s privacy policy here:
Log out of your Facebook account to prevent the transmission of data from your visit to our site to Facebook.

The permissibility of this processing is based on Art. 6 (1) f) DSGVO.

Google Fonts

We use external fonts via the Google Fonts service. This is operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Through its use, information about the use of the website (for example, date and time of the call, IP address, etc.) is transmitted to Google servers in Ireland and stored. If necessary, data may also be transferred to the USA. For cases of data transfer to the USA, Google has a certification for the Privacy Shield agreement. You can find more information on this directly at Google We use Google Fonts to enable you to use external fonts for a better presentation of the website.

The permissibility of this processing is based on Art. 6 (1) f) DSGVO.

Google Analytics

This website uses the “Google Analytics” service, which is provided by Google Inc. (1600 Amphitheatre Pkwy, Mountain view, CA 94043-1351, USA). Google Analytics is a web analysis tool that evaluates data about the behaviour of users of a website. This service is based on “cookies” that are sent to a Google server and stored there. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. If a user accesses the website from a member state of the EU or the European Economic Area, the IP address will be shortened and thus anonymised. This eliminates the personal reference of your IP address. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there.
You can also prevent the collection of data generated by the cookies and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available under the following link:

Further information on data protection in the context of Google Analytics can be found at:
The permissibility of this processing is based on Art. 6 (1) f) DSGVO.

Vimeo plug-in

We use the provider Vimeo for the integration of videos. Vimeo is operated by Vimeo, LLC with headquarters at 555 West 18th Street, New York, New York 10011.
On some of our pages, we use plugins from the provider Vimeo. When you call up the pages of our website that are provided with such a plug-in, a connection is established to the Vimeo servers and the plug-in is displayed. This transmits to the Vimeo server which of our Internet pages you have visited. If you are logged in as a Vimeo member, Vimeo assigns this information to your personal user account. When using the plug-in, such as clicking on the start button of a video, this information is also assigned to your user account. You can prevent this assignment by logging out of your Vimeo user account before using our website.

Further information on data processing and notes on data protection by Vimeo can be found at The permissibility of this processing is based on Art. 6 (1) f) DSGVO.

Payment option: PayPal

In our shops we offer, among other things, the payment option via PayPal, a service of PayPal (Europe) S.à.r.l. & Cie. S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg, Luxembourg. If a user selects PayPal as a payment option, he or she consents to the transmission of personal data (such as first name, last name, e-mail address, bank details) required for this purpose. You can find out more about PayPal’s privacy policy here:

The permissibility of this processing is based on Art. 6 (1) a), b) DSGVO, as the processing of the data is necessary for the payment via paypal and thus for the execution of the contract.

Payment option: credit card

In addition to PayPal, we offer payment by credit card in our shop. This payment option is offered by the service provider BS PAYONE GmbH, Frauenhoferstr. 2-4, 24118 Kiel, Germany. If a user selects payment by credit card, he or she consents to the transmission of his or her personal payment data to BS PAYONE GmbH as required for this purpose. You can find out more about BS PAYONE’s data protection policy here:

The permissibility of this processing is based on Art. 6 (1) a), b) DSGVO, as the processing of the data is necessary for payment by credit card and thus for the performance of the contract.

SSL encryption

We use the industry standard SSL (Secure Sockets Layer) to encrypt your data that is transmitted to us, e.g. during order processing. This currently represents the most secure data transmission procedure on the Internet.


If you believe that your rights have been violated in the collection, processing or use of your personal data, you can contact the competent data protection supervisory authority. This authority will investigate the complaint and inform the person concerned of the outcome.
The State Commissioner for Data Protection and Freedom of Information Rhineland-Palatinate

Prof. Dr. Dieter Kugelmann
Hintere Bleiche 34
55116 Mainz
Tel.: 0049-6131-208-2449
Fax: 0049-6131-208-2497

Despite careful control of the content, we cannot accept any liability for external links to third-party content.

Name and address of the person responsible

Theraline eK
Industriepark Nord 56
DE-53567 Buchholz
Tel: 0049-26839696-0

Contact data protection officer

Theraline eK
Mr. Alexander Kutschke
Industriepark Nord 56
DE-53567 Buchholz

Status: 10.02.2020


Wenn du unsere Perlenkissen einmal ausprobierst, spürst du eines sofort: sie geben dir oder deinen Lieben Halt, wie kein anderes Kissen. Dabei kommen unsere kleinen Theraline-„Helden“ ganz groß raus: unsere sandfeinen, flüsterleisen Mikroperlen. Egal ob groß oder klein, schwanger oder stillend oder ob du unsere Kissen einfach nur zum Schlafen nimmst, die Theraline-Kissen formen sich dank der frei fließenden, schadstofffreien Perlen immer optimal an und geben im Leben Halt – genauso, wie du es brauchst.